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Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Iris Blanc is currently the Director of Virtual Enterprises, International, a New York City Department of Education program. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. Customer service is one of the most critical staff development training areas in the library world. Cathy Vento is currently working as a consultant for the New York City Department of Education as a staff developer for the district.
sites default files things flyer


This book presents innovative instructional. Cathy Vento is currently working as a consultant for the New York City Department of Education as a staff developer for the district. Every member of a library's staff who sites default files things flyer with the public needs the specialized skills and tools to work with a diverse clientele. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Blanc has taught business education and computer applications at the high school and college levels for over thirty years. Blanc conducts seminars, workshops, and short courses in applied learning strategies and methods of teaching and integrating technology at conferences nationwide. This book addresses the need for staff training for various kinds. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing devices leon how to handle customer service issues. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.







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